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Archive for the ‘Training’ Category

THINK TANK – TEAMWORK @ ASCENDERSTECH

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Teamwork by Sathish

Sathish gave the Ascenders his insights on Teamwork last Saturday. The session was packed with everyone anxiously waiting for the Master to share his wisdom!

He began at the beginning by defining Teamwork as ‘the process of working collaboratively with a group of people to achieve a goal’ using their individual skills and despite any personal conflicts between them.

The educational aid Sathish used was the old but rather modified fable – The Tortoise and the Hare. It started with the much heard of version where ‘slow and steady wins the race’.

Slow & Steady...

Slow & Steady…

But it did not end with the hare learning this piece of golden advice; we see the hare go into introspective mode where he analyses how he went wrong and comes up with a brilliant strategy to beat the tortoise. So that led to the second race where the hare stayed sharp and alert and did not stop from the start to the finish.

Fast & Consistent...

Fast & Consistent…

We see the hare win the race by several miles. The moral: Fast and consistent will always beat the slow and steady.

Again the story does not end as anyone would suspect. The tortoise began to analyze where he went wrong and understood for sure that he would never beat the hare seeing how the race was currently formatted.

So again there was a race to be run but this time the route was decided by the tortoise. He made sure that there was a broad river to be crossed and as strategized, the hare was unable to cross and this led to the tortoise winning the race. The new moral of the story: First identify your core competency and then change the playing field to suit your core competency.

After this, both the competitors became good friends and both did some thinking together. They decided to run the last race again but this time the hare carried the tortoise up to the river bank and then the tortoise carried the hare across the river.

It’s good to be individually brilliant and to have strong core competencies; but unless you’re able to work in a team and harness each other’s core competencies, you’ll always perform below par because there will always be situations at which you’ll do poorly and someone else does well.

The grand summing up by Sathish:

In life, when faced with failure, sometimes it is appropriate to work harder and put in more effort. Sometimes it is appropriate to change strategy and try something different. And sometimes it is appropriate to do both

And finally – Let’s go and build stronger teams!

Think Tank – ‘Business Networking’ @ AscendersTech

It was Bersin’s turn to lead the Think Tank session today. She spoke at length about Business Networking, the simple tricks and techniques on how to go about it like a pro.

Bersin getting ready to Network...

Bersin getting ready to Network…

The presentation was made lively by the presenter herself not to mention the interactive audience. Questions were raised only to be clarified then and there by animated discussions between the audience and the presenter.

An interactive audience!

An interactive audience!

Networking was defined right at the beginning. Strategies regarding purposeful networking were debated. Being an ambivert was the way to be; that is, not being too much of an extrovert nor being too much of an introvert would help when it came to networking.

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The issue of shyness was discussed, with members of the audience sharing their personal shyness moments and going on to explain jocularly how they had overcome them.

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Business cards were a hot topic of discussion that went beyond the session itself. Following up on a lead is where most people went wrong and this is a crucial ‘must do’ for productive networking.

The session ended with a thought provoking question – What kind of a net-worker are you?

Think Tank – ‘Leadership’ @ AscendersTech

AscendersTech HR manager Mr. Satheesh Durai held an interesting session on Leadership last Saturday. The presentation was thoughtfully put together with a nice blend of various videos, talks and demonstrations of leadership traits. The audience was spellbound by the collection that stressed the points made during the presentation. Leadership skills, qualities and traits were detailed with the help of handpicked clippings that had the Ascenders enthralled.

Leadership

Leadership

Satheesh Durai spoke at length about leadership, leadership qualities, ways to develop leadership qualities, leadership styles, causes for leadership failure and the display of leadership. He finally ended the session on a thought provoking note by asking everyone to introspect if he or she was a leader…

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Think Tank – ‘Branding’ @ AscendersTech

Last Saturday, it was Mujeeb’s turn to deliver the goods; and that he did with panache. The subject of study and discussion was Branding.

Mujeeb

Mujeeb – getting ready to brand

 

The audience was very active as he took them through the facets of branding. It was an interactive session with a couple of pop quizzes and plenty of knowledge sharing.

Explaining the dos & donts

Explaining the dos & donts

He discussed 7 Affordable business branding techniques starting with a rudimentary question about the definition of branding. Just when everyone got a chance to articulate their understanding of branding, they also began to realize that a brand is more than just a logo.

Passionately involved in the brand

Passionately involved in the brand

The ‘Long-term value’ of a brand was stressed keeping in mind the ‘Credibility and reassurance’ factor that a brand depended on. The team was advised to build on their real strengths and to identify what really engages customers.

Apart from all this, one would have to focus on creating one’s ‘visuals’. The power of consistency was drummed in because it directly relates to the experience one creates for the customers.

And last but not the least, one would have to consciously avoid undermining one’s brand.

Q & A

Q & A

 

 

Knowledge Sharing @ AscendersTech aka The Think -Tank

The management has formed a Think-Tank, consisting of members within and outside of AscendersTech, which will share the knowledge acquired by them over the years. Besides chosen members, every Ascender will be expected to share their experience/knowledge in this platform.

Project Management in Thirukkural

Project Management in Thirukkural

Be it office, home, public events such as seminars, workshops, family functions, casual get-togethers – wherever an Ascender goes, he or she carries an image which should impress others on the vast and relevant knowledge gathered in terms of just about any subject. Economics, Business, Literature, Religion, and Politics to name a few.

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Explaining the nuances

This will be a 45 minute session starting at 3:00 pm every Saturday.

The first session was kick started successfully by Mr. PVR last Saturday where he spoke about “Project Management in Thirukkural”.

PVR managed to clearly define a project as an individual or collaborative enterprise, temporary in nature that is carefully planned to achieve a specific objective under constraints like time, resources and money.

Inputs and clarifications...

Inputs and clarifications…

Keeping this as the foundation of his talk, he pointed out a variety of the famed couplets from the total of 1330 couplets. Interestingly enough, the Thirukkural (or the Kural) is a collection of 1330 Tamil couplets organized into 133 chapters. Each chapter has a specific subject ranging from “ploughing a piece of land” to “ruling a country”, indeed, even project management!

Rapt audience!

Rapt audience!

The Thirukkural preaches simplicity and truth throughout its verses and PVR was able to drive home a few, solid project management truths such as thinking deeply before taking a decision and then not stepping back, prioritizing and execution etc.

What to do to EXCEED Customer Expectations – A contest @ ASCENDERSTECH

 

The competition was about the best doable suggestions regarding Exceeding Customer Expectations. The inputs kept flowing in one after the other till the deadline on 31st August 2013. After a close scrutiny & a discussion on everyone’s suggestions (the best of everyone’s suggestions were read out and appreciated), the results were announced during tea time. Our CEO Dr. Thiru gave away the prizes.

The Contest Details

The Contest Details

Some of the Incredible Inputs :

Implement TQM (we will be the first organization to implement TQM in HRO division among other MNCs or among our competitors) – Anitha R.

Gaps between achieved output and desired output – Anitha R.

Take time out to truly find out what customers want – Udayasri

Hone basic acting skills to maintain cheery persona even with difficult customers – Udayasri

Look & listen for subtle clues about customers’ current mood, patience level, and personality etc. to keep customer interactions positive – Udayasri

Reduce the customer’s work – Bala

While setting expectations, under promise so that we deliver well before they expect – Bala

Be accountable. If you make a mistake, admit it, apologize and make up for it – Sathish Kumar

Be generous. Reward the client with unexpected benefits. – Sathish Kumar

Customer satisfaction should be treated as the Organization Goal – Murugesh

In this fast changing market, we should be able to refresh the customer’s wants – Murugesh

We must constantly update or customize the product and service to adapt to the local markets of different regions – Murugesh

We should proactively ask questions and get clarifications – PVR

We should use online/digital communication technologies such as skype to source suitable candidates while maintaining effective communication standards – Cherian

We have to provide real solutions quickly and also have a clear understanding of the customer’s requirements – Supriya

Acknowledgements/ responses have to be mandatorily be done on a timely basis – Supriya

Use positive communication techniques – Anitha C.

Give each customer individual attention; it’s a great way to make them feel special & valued – Anitha C.

Speed is everything, especially when a customer is requesting something that’s time – sensitive – Mujeeb

Have a clear understanding with the customer about what your role is & isn’t. Both the vendor & the customer should know when the project gets over and how success will be measured – Mujeeb

The more work one does on the customer’s behalf, the more valuable & indispensable you become – Mujeeb

The more problems we solve for the customers, the better – Mujeeb

We have to learn to be open to new & fresh approaches: if we snap to a solution assuming their situation is “just like” others you have come across, it’s turns them off – Mujeeb

 

Take an extra step (customers notice when an extra effort is being made and will tell it to others) – Mujeeb

Get regular feedback from the customer; to do this, one needs to actually set reminders – Sumathi

Closures and appreciations to be put up on the AscendersTech BLOG for the customer to view – Bersin

Communicate, communicate, communicate – Bersin

We have to be easily accessible (24×7) & sincerely maintain promised TATs – Swathy

We need to make our customer experience through every touch point within our organization a pleasant one all the times – Dhanasekar

 The Winners

First Prize

Mujeeb – First Prize

Second Prize

Murugesh – Second Prize

THE ASCENDERSTECH – ACADEMIA ATTACHMENT

AscendersTech has a very special relationship with the academia. We make it a point to have meaningful interactions with them and we foster a warm give and take relationship. On the industry front, we recruit fresh and enterprising talent and on the academic front, we nurture the very same talent.

Our CEO Dr. Thiru is a well known speaker and presenter and is in great demand from various academic institutions apart from the media. Further, AscendersTech is also welcomed to steer their campus drives; we take pride in the fact that we stand sturdy and strong as a beacon light for enthusiastic youngsters waiting to put their best foot forward in the professional world.

The Principal & HOD (Dept. of Computer Science – Pachaiyappas) share a light moment with our CEO Dr. Thiru

Seminar @ Pachaiyappas College

Inaugural of the National Conference @ Loyola College – Dept of Computer Science

Sharing the dais with the Principal and the MD – ELCOT

Dr. Thiru with the MD – ELCOT Mr. Atul

@ GOJAN Engineering College for the Inauguration of National Conference – Dept of EEE

Releasing the souvenir…

The inaugural address

Inaugural @ SKP Engineering College

A standing ovation!

 

Releasing the CD @ Velammal Engineering College – ITPED ’12

 

Releasing the souvenir of ITPED ’12

 

The Inaugural Address

 

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