A one hour training session on Email Etiquette was conducted by our Director Mrs. Jayalakshmi Thirugnanam at the AscendersTech Conference Hall on July 20, 2010 at 8:30 a.m.
The session primarily dealt with Email Etiquette, why it is required as part of any corporate culture and the most common rules needed to follow Email Etiquette.
The three main reasons why Email Etiquette is to be followed are to maintain professionalism, to be efficient and to be protected from liability.
The rules included fundamental dos such as being concise, using proper spelling, grammar & punctuation, using the right tone, acknowledging/replying on time, using proper structure & layout, adding disclaimers, proof reading the mail before sending, using BCC or preferably mail merge, proper formatting, using meaningful subjects, keeping the language gender neutral etc.
Fundamental don’ts were also touched up on such as not attaching unnecessary files, overusing the high priority option, not writing in capitals, not leaving out the message thread, overusing the Reply to All option, using abbreviations and emoticons, forwarding hoax mails and chain mails, recalling a message, discussing confidential information, sending or forwarding emails containing libelous, defamatory, offensive, racist or obscene remarks, replying to spam etc.