This year’s Ayudha Pooja was slightly different from the previous years; we had music & dance added to the celebrations.
It was a Dhandiya Evening Special which saw all the Ascenders dancing to popular beats and having fun in general.
The Ascenders chose to come dressed in typical South Indian style so there was a riot of colours and silks throughout the day.
After the pooja, sweets were distributed. The Ayudha Pooja gift for this year was umbrellas.
The offers & closures at the AscendersTech Office are characterized by ringing the bell victoriously. Every revenue generating activity involves the responsible staff to proudly ring the bell so that everybody recognizes the effort put into an activity that has come to a successful conclusion.
Udayasri
Sumathy
Swathy
Best Performer Award for Bersin
The Team
A contest was held to finalize the Company’s Greeting Card for the year.
The Call for entries…
Colorful entries poured in left, right & center. People had a gala with last time entries as well. Some of the entries:
And then finally the winning three entries:
Anitha R.
Cherian
The cards will carry the content provided by Mr. PVR.
AscendersTech @ CII Connect 2013
September 24 & 25 saw Team Ascenders at the Chennai Trade Fair promoting our technology business specifically our Microsoft Dynamics Axapta ERP& CRM, the HR Outsourcing business & Language Translation Services.
The AscendersTech Brochures
Further, we had the opportunity to showcase our brand new product named CANDELA, a brilliantly simple and efficient POS for retail outlets. Cosyreading too was up on display.
The Ascenders all gathered again on September 18th for a mouthwatering Pot Luck Lunch which slowly moved on towards the evening high tea along with the BUZZ Meeting this quarter.
The spread had a variety of tasty dishes especially vegetarian fare in keeping with the ongoing season.
Ladies first…
The feast begins
The potluck lunch brought with it an atmosphere of festivity, gaiety and a sense of relaxed indulgence.
Food & Gossip…
Tea time followed with the cutting of a cake in recognition of the successful Ascenders venture & new services namely our Translation Services.
Our CEO, Dr. Thiru had a few words to share regarding our branching out more significantly as far as Singapore & Malaysia were concerned; our operations there are taking a more firm and bold strides in terms of new opportunities. We have already started to deliver our projects successfully and are in the process of implementing new ones.
Dr. Thiru
Our US operations too will be kick starting very soon what with plenty of significant enquiries pouring in.
Our new Vice President Alexander Kumar was also officially introduced to the team. Alex comes with decades of solid experience in the HR Consultancy sector and aims to exploit his expertise at AscendersTech.
Alex
Murugesh went on to explain how the translation services was taking off; he had a lot more to share about the allied services of Translation that AscendersTech was now working on.
Murugesh
HR & Finance teams gave everybody the much needed pep talk. Representatives from other departments too had their say.
Team HRO recognized Supriya for her outstanding performance so far.
And then it was time for high tea.
Cheers!
The competition was about the best doable suggestions regarding Exceeding Customer Expectations. The inputs kept flowing in one after the other till the deadline on 31st August 2013. After a close scrutiny & a discussion on everyone’s suggestions (the best of everyone’s suggestions were read out and appreciated), the results were announced during tea time. Our CEO Dr. Thiru gave away the prizes.
The Contest Details
Some of the Incredible Inputs :
Implement TQM (we will be the first organization to implement TQM in HRO division among other MNCs or among our competitors) – Anitha R.
Gaps between achieved output and desired output – Anitha R.
Take time out to truly find out what customers want – Udayasri
Hone basic acting skills to maintain cheery persona even with difficult customers – Udayasri
Look & listen for subtle clues about customers’ current mood, patience level, and personality etc. to keep customer interactions positive – Udayasri
Reduce the customer’s work – Bala
While setting expectations, under promise so that we deliver well before they expect – Bala
Be accountable. If you make a mistake, admit it, apologize and make up for it – Sathish Kumar
Be generous. Reward the client with unexpected benefits. – Sathish Kumar
Customer satisfaction should be treated as the Organization Goal – Murugesh
In this fast changing market, we should be able to refresh the customer’s wants – Murugesh
We must constantly update or customize the product and service to adapt to the local markets of different regions – Murugesh
We should proactively ask questions and get clarifications – PVR
We should use online/digital communication technologies such as skype to source suitable candidates while maintaining effective communication standards – Cherian
We have to provide real solutions quickly and also have a clear understanding of the customer’s requirements – Supriya
Acknowledgements/ responses have to be mandatorily be done on a timely basis – Supriya
Use positive communication techniques – Anitha C.
Give each customer individual attention; it’s a great way to make them feel special & valued – Anitha C.
Speed is everything, especially when a customer is requesting something that’s time – sensitive – Mujeeb
Have a clear understanding with the customer about what your role is & isn’t. Both the vendor & the customer should know when the project gets over and how success will be measured – Mujeeb
The more work one does on the customer’s behalf, the more valuable & indispensable you become – Mujeeb
The more problems we solve for the customers, the better – Mujeeb
We have to learn to be open to new & fresh approaches: if we snap to a solution assuming their situation is “just like” others you have come across, it’s turns them off – Mujeeb
Take an extra step (customers notice when an extra effort is being made and will tell it to others) – Mujeeb
Get regular feedback from the customer; to do this, one needs to actually set reminders – Sumathi
Closures and appreciations to be put up on the AscendersTech BLOG for the customer to view – Bersin
Communicate, communicate, communicate – Bersin
We have to be easily accessible (24×7) & sincerely maintain promised TATs – Swathy
We need to make our customer experience through every touch point within our organization a pleasant one all the times – Dhanasekar
The Winners
Mujeeb – First Prize
Murugesh – Second Prize
As always the Ascenders are rewarded for their extraordinary efforts; their drive and passion to excel and prove themselves is amazing and does not go unrecognized. A few outstanding performers recognized for their contributions:
Murugesh for cracking a good deal in his first month!
Udayasri for bringing in a large client!
Supriya for her first major recruit!
Mujeeb for winning a competition (best suggestion for Exceeding Client Expectations)!
Murugesh – second best suggestion for Exceeding Client Expectations!
The details & suggestions for the competition on Exceeding Customer Expectations coming soon…
A Poster Competition was held for all the internal employees of AscendersTech on a Saturday afternoon. The theme was “This is Going to be The Best Year Ever!”
The competition begins!
Everybody got geared up for the contest with their colorful charts, pencils, colors and poster paints. People grouped into tiny teams of two or individually tried their hands at creative bursts of Art.
Everyone is involved…
Everyone including the CEO…
They attacked their chart papers with a frenzy and soon everybody’s heads were down and hands were busy drawing, snipping, pasting and painting away before the initial boisterous discussions on how to go about it.
Heads down & hands working…
The judge of the event was none other than Mr. PVR our Vice President. He picked the most relevant poster based on the criteria laid out well before the event began.
The winning poster
The next winning entry…
Soon there was a colorful riot of posters laid out on and exhibited which would also be put on display throughout the premises to reinforce the fact that, yes, this was going to be the BEST YEAR EVER!
The Display
March 19, 2013 – The AscendersTech Anniversary
Today marks the completion of 5 years. The journey has been a happy, exciting, emotionally charged and sometimes heartbreaking one. In other words it’s been one big rollercoaster ride!
There have been moments when the adrenaline kept pumping till you thought your head was going to burst! Then there have been moments when you twiddled your thumbs waiting for the next bomb to explode.
There have been surprises, pleasant interludes and rude shocks. Staunch loyalties have been tested and there has also been blatant treachery.
Believe me, after AscendersTech, life just hasn’t been the same…
Our Quality systems are in place what with a recertification of the ISO9001:2008 Standards. It is interesting to note that our BPO sister concern Ascenders Business Solutions has also been judged up to the mark in Quality procedures and has been certified too.
Our memberships have only expanded the last year. Along with NASSCOM, ESC, ERA, TASMIA, eWIT and Tie, we have also been awarded a prestigious membership in ISF – Indian Staffing Federation and the IACC (Indo American Chamber of Commerce).
It is also a matter of pride to mention that we have been awarded the Times Group Award namely The Pathfinders 2013 – the Top Ten Entrepreneurs in Tamil Nadu.
Apart from Indonesia, we have also put our foot into the US and have stretched our HRO as well as Technology expertise there.
In the technology front, we have diversified significantly with the new caption Enhancing ROI from ERP in terms of servicing all major global ERPs such as SAP, PeopleSoft and Oracle apart from our home grown strength – Microsoft Dynamics Axapta ERP & CRM where we have the wherewithal to successfully complete the End to End life cycle of implementation and beyond.
The new face of AscendersTech has seen a drastic makeover – our incursion into the other ERP sectors has brought in a fresh outlook and an entirely new business model. Already we have acquired an exemplary customer from the US for whom we are supporting in terms of oracle Apps; our Oracle journey has fruitfully begun. We have a team of Oracle professionals on board working with their US counterparts on a complicated project that keeps them fully occupied.
In the same manner, AscendersTech has been eyeing the SAP & PeopleSoft market with similar offerings – the most prominent being ROI from ERP. Soon we will be in the midst of a lot of traction in this territory as well.
We have also bravely marched into the product space with two budding and brilliant tools namely the Ascend Edifice and the Ascend HRO.
Ascend Edifice is a product that caters to the Residential Building Industry especially looking after the residents and their issues mainly in the Facility Management segment. Ascend Edifice would bring all the residents together on a common platform in order to facilitate a comfortable community atmosphere.
Ascend HRO is a product meant for the corporates and consultancies with regard to their recruitment activities. AscendersTech has implemented it internally and we are finding it an extremely beneficial tool.
Both products are built on the Microsoft Dynamics CRM foundation and have without a doubt been exhibiting its XRM features at every stage of the development cycle. The team behind the two products is a young and vibrant lot who deserve a hearty applause for their tireless work.
The recruitment team as well as the technology team is steadily growing not just in size but also in terms of quality output. Our clientele is also growing proportionately as our Business Development team never rests till they hit their targets. The tiny yet lively support team strives to bring in the best amenities and facilities to the rest of us and we are indebted to them for making the most creative use of their limited resources.
We expect the sixth year to be filled with wonders; we wait enthusiastically for inspiration that we know will come from within as we witness the best of Ascenders bloom under duress and spread their wings into new horizons.
Team Ascenders, it’s time for a new beginning.
As there has been an exodus, there will always be an influx; let’s welcome both the old and the new this year, hoping to learn from both.
It’s going to be the Best Year ever!
We started the new financial year with The Buzz Meeting on 4th March 2013. The Buzz Meet is meant to do just that – create a buzz!
The BUZZ Meet
We started with the Birthday celebrations for the Ascenders’ Birthday Babies of the last Quarter.
Ascenders Birthday Celebrations
This was followed by a short introduction of The Buzz initiative by the COO; the meeting was a very informal one with representatives of each department explaining the various activities they were involved in and also articulating the revenues generated by each.
PVR articulating the need for another YOU…
Our CPO
Bersin rewarded
A lovely audience
This was followed by a potluck high tea and fun and revelry in general…
High Tea!
Ascenderstech Blog 